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Last updated: 19 Dec, 2025
Effective Date:
At Diora Closet (https://dioracloset.com/), customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
Once an order is confirmed and processed, Diora Closet does not accept returns or offer refunds. However, in the situations outlined below, we are happy to assist our customers and provide a fair and reasonable resolution.
If you receive a damaged product, please notify us within 5 days from the date of delivery.
Send an email to info@dioracloset.com with the following details:
Order number
Image of the invoice
1 clear image of the outer packaging/box
2 clear images of the damaged product
In case of multiple items in a single shipment, only the affected product will be eligible for replacement.
We will arrange a replacement of the damaged product after verification.
Our support team will respond within 24–48 hours, and full assistance will be provided thereafter.
If any product is missing from your order, you must notify us within 5 days from the date of delivery.
Send an email to info@dioracloset.com with:
Order number
Image of the invoice
1 image of the outer packaging/box
2 clear images of the opened package showing all items received
Refunds will not be provided for missing products.
After verification, we will re-send the missing product promptly.
Our team will respond within 24–48 hours and guide you through the process.
Exchanges & Replacement products will be delivered with in 7 days
If you believe the product received has a manufacturing defect or quality issue, please inform us within 7 days from the date of delivery.
Email info@dioracloset.com with:
Order number
Clear images or a short video highlighting the issue
Minor variations in color, fabric texture, fit, or appearance are not considered defects, as product images may vary slightly due to lighting, screen resolution, or manufacturing batches.
Returns or refunds will not be accepted for reasons such as change of mind, incorrect size selection, or personal preference.
Each case will be reviewed carefully.
Replacement will be provided if the issue is validated.
We ensure a fair outcome in all genuine cases.
The following items are not eligible for return or refund:
Products purchased during sales or promotional offers (unless damaged or defective)
Customized or altered items
Products showing signs of wear, washing, or use
For any return or refund-related queries, please contact us at:
Contact name - INDERAJ ENTERPRISE
Email: info@dioracloset.com
Our support team aims to respond to all emails within 24–48 business hours.
Diora Closet reserves the right to modify this Return & Refund Policy at any time without prior notice.
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